Software Maintenance Agreement

Use this agreement to document software maintenance, support, service levels, fees, and client responsibilities.

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Why use a software maintenance agreement?

A software maintenance agreement helps define how a provider supports software and how the client uses the services.

Define support scope

Set out maintenance services, support channels, issue handling, and update obligations.
Clarify service terms

Document service levels, change requests, renewal terms, termination rights, and fees.
Assign key responsibilities

Record client duties, provider obligations, confidentiality, security, and data handling terms.

This template covers maintenance services, support procedures, fees, rights, security, and dispute terms.

Maintenance services
Describe support, error correction, updates, enhancements, and related technical assistance.
Service levels and support
Set response targets, support procedures, incident handling, and service credit terms.
Term, fees, and termination
Cover the agreement term, renewal, fees, expenses, termination rights, and exit obligations.
Client responsibilities
List client cooperation, access, software-use duties, materials, and acceptable-use limits.
Work product and IP rights
Address ownership or use of work product, documentation, modifications, and provider materials.
Confidentiality and security
Include confidentiality, privacy, security standards, data protection, and dispute provisions.